Position
Customer Care Agent with English and Spanish
Description

We are now looking to recruit new members to join our Sofia office as Customer Care Agent with English and Spanish.

The successful candidates who will join our team will be providing post-sale and customer support to English and Spanish speaking customers by phone, email and chat. 

Responsibilities

– Receive and handle support requests by phone, email and chat 
– Maintain detailed records of their work using a dedicated ticketing system and advise customers of query progress
– Escalate issues where required

Qualifications

– At least fluent or excellent in English and Spanish (verbal & written)
– Advanced user knowledge and experience with Internet 
– Previous customer support experience is an advantage 
– Effective communication skills and customer-oriented attitude
– Able to follow defined processes
– Able to prioritize tasks and work under pressure
– OS: Android, iOS and Windows -intermediate user level and related understanding of technical troubleshooting (peripheral device knowledge such as mobile devices) will be considered a plus

Job Benefits

– Good remuneration package with additional health coverage
– Job specific training
– Work in a multinational team of professionals across industries such as IT, Sales & Marketing
and Customer Care
– Be a part of a dynamic team of young people in a friendly work environment 

Please note that only successful candidates will be contacted.

Apply now

Position: Customer Care Agent with English and Spanish

Thank you for submitting your application. We will contact you shortly!

Employment Type
Full time
Beginning of employment
Immediately
Duration of employment
Permanent employment
Working Hours
Monday to Friday; 10 am - 7pm
Date posted
November 8, 2018
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