We are now looking to recruit new members to join our Sofia office as Customer Care Agent with German.
The successful candidates who will join our team will be providing post-sale and customer support to German-speaking customers by phone, email and chat.
– Receive and handle support requests by phone, email and chat
– Maintain detailed records of their work using a dedicated ticketing system and advise customers of query progress
– Escalate issues where required
– At least fluent or excellent in German
– Advanced user knowledge and experience with Internet
– Previous customer support experience is an advantage
– Effective communication skills and customer-oriented attitude
– Able to follow defined processes
– Able to prioritize tasks and work under pressure
– OS: Android, iOS and Windows -intermediate user level and related understanding of technical troubleshooting (peripheral device knowledge such as mobile devices) will be considered a plus
– Good remuneration package with additional health coverage
– Job specific training
– Work in a multinational team of professionals across industries such as IT, Sales & Marketing and Customer Care
– Be a part of a dynamic team of young people in a friendly work environment
Please note that only successful candidates will be contacted.