Service Desk Agent Level 1 (Data Processing Operative) – (Maternity leave replacement)

We are now looking to recruit new members to join our Sofia office as Service Desk Agent Level 1 (Data Processing Operative) for one of our clients. 

Function of position:
The Service Desk Agent Level 1 (Data Processing Operative) will be responsible for the validation and verification of data captured by an intelligent data capture solution (ReadSoft or another LOB application). 


• Achieve all set targets and KPIs. 
• Work proactively and collaboratively with the Service Desk teams ensuring all relevant information is communicated clearly and effectively
• Keep up to date with new products, services and industry trends.
• Support the strategy for the Company’s Business Unit 
• Follow all ITIL related governance and best practices
• Ensure that you operate in a 100% compliance to Company’s procedures and our core values.
• Understand own actions in relation to data protection and security requirements and legislation
• Ability to work quickly and efficiently using own initiative to support the incident through to resolution
• Checking source documents and comparing against completed work for accuracy
• Verifying data and correcting data where necessary
• Obtaining further information for incomplete documents
• Complying with data integrity and security policies and adhering to preapproved procedures and instructions for data processing


• Sound business acumen with a good understanding of the overall business and industry sectors.
• Strong technical IT background and the ability to manage products and services technically
• Knowledge of Windows Servers 
• Ability to perform methodical troubleshooting of an incident
• Exceptional written and verbal communication in English
• Ability to create/demonstrate empathy with internal and external customers
• Ability to deliver under pressure and to agreed deadlines
• Experience in ITIL service delivery methods
• Experience in service desk operations and toolsets to manage incident resolution
• Understanding of all government legislation in relation to data protection and security
• Ability to learn new skills and technologies

• Detailed understanding of cloud technologies
• IT Certification (A+ / N+ / MCSE / CCNA)
• C#
• Java Script

Job Benefits

Work in an international environment with young and dynamic team;
Competitive salary, with the added benefit of Medical Insurance after the third month;

Please note we only contact candidates we would like to invite for an interview.

Apply now

Position: Service Desk Agent Level 1 (Data Processing Operative) – (Maternity leave replacement)

Thank you for submitting your application. We will contact you shortly!

Employment Type
Full time
Beginning of employment
Duration of employment
Maternity leave replacement
Working Hours
Monday to Friday; 10 am - 7pm
Date posted
May 8, 2019
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