We are now looking to recruit new members to join our Sofia office as Technical Support Agents with French.
The successful candidates who will join our team will be providing post-sale and technical support to French speaking customers by phone, email and chat.
– Receive and handle requests for download, installation and general end-user software support by phone, email and chat
– Maintain detailed records of their work using a dedicated ticketing system and advise customers of query progress
– Escalate issues where required
– At least fluent or excellent in French (verbal & written)
– Advanced user knowledge and experience with Internet
– Previous technical support experience is an advantage
– Effective communication skills and customer-oriented attitude
– Able to follow defined processes
– Able to prioritize tasks and work under pressure
– Sales experience will be considered an advantage
– PC skills (Windows and Mac – intermediate user level) and related understanding of technical troubleshooting (peripheral device knowledge such as mobile devices, printers and networks) will be considered a plus
– Good remuneration package with additional health coverage
– Incentive and bonus system based on personal performance
– Access to Multi-sport card
– Annual team building and frequent team bonding events
– Software-specific training
– Work in a multinational team of professionals across industries such as IT, Sales & Marketing
and Customer Care
– Be a part of a dynamic team of young people in a friendly work environment
Please note that only successful candidates will be contacted.