Position
Technical Support Agent with French
Description

We are now looking to recruit new members to join our Sofia office as Technical Support Agents with French.

The successful candidates who will join our team will be providing post-sale and technical support to French speaking customers by phone, email and chat. 

Responsibilities

– Receive and handle requests for download, installation and general end-user software support by phone, email and chat 
– Maintain detailed records of their work using a dedicated ticketing system and advise customers of query progress
– Escalate issues where required

Qualifications

– At least fluent or excellent in French (verbal & written)
– Advanced user knowledge and experience with Internet 
– Previous technical support experience is an advantage 
– Effective communication skills and customer-oriented attitude
– Able to follow defined processes
– Able to prioritize tasks and work under pressure
– Sales experience will be considered an advantage
– PC skills (Windows and Mac – intermediate user level) and related understanding of technical troubleshooting (peripheral device knowledge such as mobile devices, printers and networks) will be considered a plus

Job Benefits

– Good remuneration package with additional health coverage
– Incentive and bonus system based on personal performance
– Access to Multi-sport card 
– Annual team building and frequent team bonding events
– Software-specific training
– Work in a multinational team of professionals across industries such as IT, Sales & Marketing
and Customer Care
– Be a part of a dynamic team of young people in a friendly work environment 

Please note that only successful candidates will be contacted.

Apply now

Position: Technical Support Agent with French

Thank you for submitting your application. We will contact you shortly!

Employment Type
Full time
Beginning of employment
Immediately
Duration of employment
Permanent employment
Working Hours
Monday to Friday; 10am - 7pm
Date posted
September 28, 2018
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